Emails Claiming Your Bybit Deposit Address Has Changed: How to Check Them

One of the more damaging phishing tactics targets deposits directly. An email arrives, styled like a Bybit notice, explaining that deposit addresses have been migrated and providing a new address to use from now on. Anyone who follows it sends funds straight to the attacker, and blockchain transfers cannot be reversed. This guide explains how such messages work, how to verify any notice about deposits and why the only trustworthy source for your deposit address is your own account.

Why the attack works

Exchanges do occasionally change deposit addresses or networks, so a notice about a change sounds plausible. Attackers copy the visual style of genuine emails and add urgency, such as warnings that old addresses will stop working. They may also send the message to many people, knowing that some are about to make a deposit. The address they supply belongs to them.

The only place to get a deposit address

Your deposit address should always come from the deposit page inside your Bybit account, reached through the official app or your bookmarked website. Never use an address from an email, chat message, social media post or document, even if it looks official. If you are told an address has changed, log in and look at the deposit page yourself. If the page shows the same address, the message was fake.

Using the anti-phishing code

Bybit allows you to set an anti-phishing code that appears in genuine emails. If an email about deposits lacks your code, treat it as fraudulent. Set the code in the security settings if you have not already. It costs nothing and makes impersonation much easier to spot, though you should still verify any deposit-related instruction inside your account.

If you already sent funds

If you deposited to an address from a suspicious message, gather the transaction hash, amount and time, and contact Bybit support through the official app to report it. Report the phishing email as well. Unfortunately, funds sent to an attacker's address are usually unrecoverable, which is why verification before sending is so important. Warn others who may have received the same message.

Risk boundary: Bybit Deposit Guide

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Scenario checkpoint

• Take the deposit address only from the deposit page inside your own account.
• Log in and check the deposit page yourself whenever told an address changed.
• Set an anti-phishing code and treat deposit emails without it as fraudulent.
• Report suspicious deposit emails to Bybit support through the official app.